News from The Old Vicarage

Care Quality Commission Report

  We were last inspected by the Care Quality Commission in October 2018 and we have retained our overall 'Good' rating and been awarded an 'Outstanding' rating for the care we provide.
The full report reflects the high standards of care and the friendly, family atmosphere we strive to maintain here at The Old Vicarage.
​

Regulation

Our CQC Report
We are regulated by the Care Quality Commission which is the independent regulator of health and social care services in England. In the CQCs own words:
"We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve." - Source, CQC Website
 CQC aim to make sure better care is provided for
​everyone. They regulate Care Homes, Nursing Homes, Doctors Surgeries and Hospitals.
Here is what the CQC have to say about us:

Our Latest Inspection 

We have always had very complimentary inspection reports and our most recent report is no
​exception, which also includes some lovely comments from residents and visitors. Here are some snippets
from our latest inspection reports.
“Everyone we spoke with described a caring, kind, friendly and respectful staff team. They were highly motivated and offered care and support that was exceptionally compassionate and thoughtful.”
CQC Inspection report 2018

"The care here is second to none." 
CQC Inspection report 2018

 “People were cared for in a clean, hygienic environment. The home had a pleasant homely atmosphere with no unpleasant odours and was very clean throughout. The furnishings were of a good quality and in good condition.”
CQC Inspection report 2018

“Staff relationships with people were strong, caring and supportive.  Staff spoke confidently about people's specific needs and how they liked to be supported.”
CQC Inspection report 2018

“Staff showed a real empathy for the people they cared for and treated people like family members.”
CQC Inspection report 2018

“The service provided people with exceptional care and support from staff who valued them as individuals. Staff were highly motivated to ensure people received care which was compassionate, friendly and kind.  People were seen positively interacting with staff, chatting, laughing and joking.”
CQC Inspection report 2018

“People were supported by staff who provided person centred, kind and compassionate care. Everyone we spoke with described a caring, kind, friendly and respectful staff team. They told us they were always treated well.”
CQC Inspection report 2018

“Staff knew people well and had developed caring relationships with them. There was a relaxed atmosphere at the service and people were happy in the company of staff. Staff relationships with people were strong, caring and supportive. They spoke confidently about people's specific needs and how they liked to be supported.”
CQC Inspection report 2018

“People were very happy with the food at the service. Comments included, "The food is excellent …the type of food we had at home", "Everything is homemade", "The quality and variety is good and it's fresh. They go around and serve the vegetables at the table"
CQC Inspection report 2018

"It's got a lot of good points…. but I think the most important thing is the staff; they are very caring, kind, whatever you ask of them they are very willing. There's a very nice atmosphere and that seems to permeate through all staff", "I get on with the staff and we have a laugh. I am perfectly happy" and "They will do anything you want them to do. They are always happy to do it. You are well looked after."
CQC Inspection report 2018

 “People said staff treated them with dignity and respect when helping them with daily living tasks and promoted their independence. All of the staff at the home were registered 'dignity champions' with Dignity in Care.”
CQC Inspection report 2018

“People were offered day to day choices, such as what time to get up, what to wear, meal choices and about how they spent their day. Staff respected people's wishes regarding night checks.”
CQC Inspection report 2018

“The registered managers and staff daily went above and beyond to support people. We were told numerous incidences where this had been the case.”
CQC Inspection report 2018

“People talked to us with enthusiasm about the activities they had enjoyed. "I go to art and crafts, keep fit, active sport (exercises and games), two different sorts of quizzes, a harpist comes, and [name] runs an afternoon of classical music…This afternoon a man is coming to play the pianola and we sing songs. We do flower arranging for the home. We have entered things in the Otterton flower show", "They take us on outings.  We went to the Pavilion in Exmouth for a cream tea, we went to Bicton Gardens" and "I know there are plenty of things going on…I go to the musical things, keep fit.  I love going outside for a walk…It's easy to make friends here." One person told us, "On Sundays, before lunch, we have a sherry meeting and staff always come.  We have photographs and talk about news events, and the dog comes."
CQC Inspection report 2018

 “People's relatives and friends were able to visit without being unnecessarily restricted. People and relatives said they were made to feel welcome when they visited the home. One person said, when asked, "very much welcomed by staff.  They always make you a cup of tea or get you anything you need."
CQC Inspection report 2018 

“Staff ensured people were involved in their monthly reviews to ensure they were happy with the care they received. One person said, "Once a month (registered manager) comes around and goes through everything…your weight, blood pressure, and any problems that you have."
CQC Inspection report 2018

“The directors were visible in the home and were liked and respected by staff, people and visitors alike. Each Sunday the directors or the registered managers hosted a sherry morning for people. The provider's ethos and philosophy was "The Old Vicarage and its gardens, belong to the residents who have chosen to make it their home.  We are here, as a team, to watch over the home, to make sure that we provide holistic care, in a friendly, family atmosphere. Our residents are treated like our extended family, and looked after in a way we would wish for one of our own family members." All staff followed the provider's values for the service and put people first.”
CQC Inspection report 2018

A visiting chiropodist said, "I have always found their approach to resident care and wellbeing to be of the highest standard.  Nothing is too much trouble."
CQC Inspection report 2018

Staff were kind, friendly and loving towards people and were seen positively interacting with them, chatting, laughing and joking. People and visitors said they felt the standard of care at The Old Vicarage was very high. People's comments included, "Halcyon days… everything is wonderful, peaceful and lovely. They care with love here...  I have never bumped into one of the staff without a smile on their faces."; "Staff are very good, they look after me very well, I can't fault them in any way" and "I don't think you could find anywhere better and they are so kind."; "Everything is wonderful, if you have to be in a home, no better place."
CQC report 2016

Health and social care professionals gave positive comments about the caring nature of the staff. Comments included, "The staff are very experienced and caring. They seem very sympathetic to individual resident's needs."; "The staff are extremely caring and supportive at all times. Dignity is prioritised and their opinion sought wherever possible."; "I have always found my patients really well cared for in a very empathetic and caring manner."; "They involve people in decision making where possible and they do respect individual's dignity and privacy."
CQC report 2016


The atmosphere at the home was calm and welcoming with people living there appearing 'at home'… There were comfortable communal areas for people to use as they pleased. People's rooms were personalised with their personal possessions, photographs and furniture.
CQC report 2016

Activities formed an important part of people's lives...  People said there were different things and activities available to occupy their time. They had a themed day most months. For example the previous week they had a St David's day celebration.
CQC report 2016

People also said they were happy with the food and that they were offered a choice if they did not want what was on the menu. Comments included…  "The food is great, always good”… The lunchtime meal was a very sociable occasion, people chatted and socialised with each other. Staff served each table in turn and went around offering and serving vegetables and potatoes.
CQC report 2016
If you would like to read the full CQC inspection report on the CQC website please use the link below: